Frequently Asked Questions
Everything you need to know about your Thread experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free, while returns for refund incur a small shipping fee.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Thread is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking link. You can also track your package directly through your Thread account dashboard.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installments via Klarna or Afterpay.