Returns & Exchanges
At Thread, we want you to love every piece you wear, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. We strive to make the process as seamless as your shopping experience so you can find your perfect fit without the stress.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once submitted, a prepaid shipping label will be generated for you; simply print it out and attach it securely to your original packaging.
Drop Off Package
Take your package to any authorized carrier location or schedule a pickup to send your items back to our warehouse.
Receive Your Refund
After our team inspects the returned garments, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing